Shipping policy
SHIPPING POLICY
Last updated: August 23, 2026
Please review this Shipping Policy before ordering from Nana Dew Skin. It describes our service area, processing schedule, delivery choices, tracking process, and the assistance available for shipping problems.
U.S. Delivery Area
Nana Dew Skin currently fulfills orders to eligible addresses within the United States. International shipping is not available.
Carrier coverage for Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO/DPO addresses may be limited. Available delivery services are determined by the shipping address and displayed at checkout.
Order Preparation Time
Orders are usually processed within 1–2 business days after payment authorization and verification of the order details.
Business days are Monday through Friday, excluding federal holidays. Orders received during weekends or holidays will begin processing on the next business day.
Payment verification, inventory availability, address review, or periods of increased demand may occasionally cause additional processing time.
Delivery Services
The following shipping services are available for eligible U.S. orders:
Standard Shipping: 3–5 business days — $8.00 USD for orders from $0.00 to $69.99
Standard Shipping: 3–5 business days — Free for orders of $70.00 USD or more
Express Shipping: 2–3 business days — $15.00 USD
The qualifying amount for free shipping is calculated after discounts and before taxes or shipping charges.
Express Shipping begins after processing is completed. Selecting this service does not shorten the normal 1–2-business-day order-preparation period.
Applicable taxes, including taxes on delivery charges when required, are calculated during checkout.
Total Estimated Arrival Time
Estimated processing and transit periods combined are:
Standard Shipping: approximately 4–7 business days
Express Shipping: approximately 3–5 business days
These delivery periods are estimates rather than guarantees. Holidays, weather events, carrier disruptions, emergencies, or circumstances outside our reasonable control may affect arrival.
Order Status and Tracking
An order-confirmation email will be sent after checkout.
Once the shipment has been handed to the carrier, customers will receive available tracking details. Tracking information may take up to 48 hours to begin updating.
An order containing multiple items may be shipped in separate packages. Each package may have its own tracking number and delivery date.
Address Changes
Customers must provide accurate and complete delivery information, including apartment, suite, unit, building, or access details where applicable.
If the address needs correction, contact Nana Dew Skin immediately. We will try to update it before dispatch, but changes cannot be guaranteed after fulfillment begins.
Once the package has shipped, address changes may need to be requested from the carrier. Additional costs may apply if incorrect customer-provided information requires correction or reshipment.
Changes or Cancellation of an Order
Customers should submit order-change or cancellation requests as soon as possible. Requests may not be completed after processing has started.
A shipped order cannot be canceled. After delivery, any eligible return must follow the Nana Dew Skin Return and Refund Policy.
Delays Before Dispatch
If we cannot ship within the stated timeframe, we will contact the customer and provide a revised expected shipping date when available.
The customer may accept the revised date or cancel the unshipped order for a full and prompt refund to the original payment method. When customer consent to an additional delay is required but cannot be obtained, we will cancel and refund the affected order as required by law.
Delayed or Lost in Transit
Delivery delays may occur after a shipment enters the carrier’s network. Nana Dew Skin will provide reasonable assistance with tracking requests and carrier investigations.
Please contact us if tracking has remained unchanged for an unusual period or the package appears lost. If the carrier confirms the loss, we will provide an appropriate replacement or refund based on the investigation, order circumstances, and applicable law.
Delivered Status Without Receipt
If a package is shown as delivered but cannot be located, customers should:
Verify the shipping address listed on the order.
Check mailboxes, entrances, secure delivery areas, household members, neighbors, or property management.
Allow up to 48 hours because a carrier may update tracking shortly before completing delivery.
Request available delivery information from the carrier.
If the package is still missing, contact Nana Dew Skin with the order number so we can review the shipment and assist with the available next steps.
Damaged, Incorrect, or Missing Products
Please inspect the package promptly after it arrives. Contact us as soon as reasonably possible if a product is damaged, incorrect, or missing.
Send the order number, a description of the problem, and clear photographs of the item, packaging, and shipping label when available. Retain the original packaging until the matter or carrier claim has been reviewed.
Eligible claims will be resolved with a replacement, refund, or other appropriate remedy under our Return and Refund Policy and applicable consumer law.
Returned and Undeliverable Shipments
Carriers may return shipments because of incomplete addresses, unsuccessful delivery attempts, refusal, or failure to collect a package.
If a package is returned to us, we will contact the customer regarding available reshipment or refund options. Additional shipping fees may apply when the return resulted from inaccurate customer-provided information or failure to receive the order.
Original shipping charges may be non-refundable unless the return was caused by our error or reimbursement is required by law.
Return Policy and Consumer Rights
The Nana Dew Skin Return and Refund Policy governs product-return eligibility, exchanges, refund procedures, and return-shipping conditions.
Nothing in this Shipping Policy limits consumer rights that cannot legally be waived. Applicable law takes precedence if any provision conflicts with those rights.
Customer Service
For assistance regarding an order or delivery, please contact:
Trade name: Nana Dew Skin
Email: support@nanadewlab.online
Address: 7187 Chancy Ct, Redding, CA 96001, United States
Phone: +1 (408) 421-3348